Frequently Asked Questions
Everything you need to know about your Prolux Cosmetics experience.
Are Prolux Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Prolux Cosmetics products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the individual product descriptions for specific ingredient details.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy for opened beauty products?
Due to the hygienic nature of cosmetics, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer service team. Once the order has reached the fulfillment stage, it cannot be changed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible orders.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.