Returns & Exchanges Policy
At Prolux Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing